DYNAMICS OF CONFLICT MANAGEMENT AND INTEGRATIVE NEGOTIATION IN MAINTAINING ORGANIZATIONAL COMMITMENT: CASE STUDY XL SMART
Keywords:
Conflict Management, Integrative Negotiation, Merger, Organizational Commitment, Procedural Justice
Abstract
This study investigates organizational behavior dynamics during the XL Smart merger, focusing on how conflict management and integrative negotiation sustain employee commitment. Using a qualitative case study with ten key informants from strategic management to technical staffdata were gathered via in depth interviews. The findings reveal two conflict spectrums: functional (task oriented) and dysfunctional (post merger friction). Integrative negotiation, grounded in objective metrics and procedural justice, successfully converted friction into operational synergy. Crucially, transparency in negotiations bolstered affective commitment more effectively than financial compensation. By shifting focus from financial metrics to the psychological aspects of infrastructure integration, this research highlights how procedural justice stabilizes loyalty in telecommunications. Managers should prioritize reason giving and inclusive decision making to mitigate resistance. Ultimately, the Network Sharing Agreement serves as a strategic benchmark for regulators to ensure that industry consolidations balance technical efficiency with social and organizational stability.Downloads
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References
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Agustiyana, D., & Gustina, A. (2023). Mergers in Sharia Banking and Their Impact on Employee Performance: The Role of Self-Efficacy and Affective Commitment as Moderating. Journal of Islamic Economic and Business Research, 3(2), 230-242. doi:https://doi.org/10.18196/jiebr.v3i2.220
Bahu, I. G. N. A. G. S., Wibawa, I. K. G. A., T, A. B., & Hayati, T. (2025). Riset Perilaku Organisasional Tingkat Kelompok (Konflik Kerja, Komunikasi, Dan Kepemimpinan). RIGGS: Journal of Artificial Intelligence and Digital Business, 4(2), 2007-2011. doi:https://doi.org/10.31004/riggs.v4i2.706
Bingöl, H. B. (2017). Conflict Management Strategies in Mergers and Acquisitions: A Comparative Case Study of Industry-specific Human Diligence. Ileti-s-im(26), 203. doi:https://doi.org/10.16878/gsuilet.324858
Creswell, J. W., & Poth, C. N. (2016). Qualitative inquiry and research design: Choosing among five approaches: Sage publications.
Decker, M. C., Wegner, L., & Leicht-Scholten, C. (2025). Procedural fairness in algorithmic decision-making: the role of public engagement. Ethics and Information Technology, 27(1), 1. doi:https://doi.org/10.1007/s10676-024-09811-4
Fatyandri, A. N., Shofiyah, S., Fitriana, A., Fajar, I. A., Maharani, T., & Valentino, J. (2023). Faktor-faktor yang mempengaruhi negosiasi dan manajemen konflik pada industri manufaktur dan industri makanan olahan. Journal of economics and management, 1(1), 25-35. doi:https://doi.org/10.55681/ecoma.v1i1.5
Hasmin, H. (2025). Employee Management During Mergers and Acquisitions: Communication Challenges and Impact on Turnover. Advances: Jurnal Ekonomi & Bisnis, 3(1), 52-65. doi:https://doi.org/10.60079/ajeb.v3i1.428
Hollander-Blumoff, R. (2016). Fairness beyond the adversary system: Procedural justice norms for legal negotiation. Fordham L. Rev., 85, 2081.
Kalappura, A. A., & Pareek, N. (2021). A study on the impact of merger and acquisition on job satisfaction, organizational commitment and labor turnover in service industry organizations (A study with special reference to the merger of higher educational institutions in the UAE and its impact on employees’ job satisfaction, organizational commitment and labor turnover). International Journal of Scientific Development and Research (IJSDR), 6(9), 9-17.
Klok, Y., Kroon, D. P., & Khapova, S. N. (2023). The role of emotions during mergers and acquisitions: A review of the past and a glimpse into the future. International journal of management reviews, 25(3), 587-613. doi:https://doi.org/10.1111/ijmr.12322
Lestari, N. K., Muslim, M., & Thobing, R. L. (2025). Dampak Komitmen, Disiplin Dan Profesionalisme Terhadap Kinerja Karyawan (Studi Pada Pt Trialam Fasade, Tangerang). Jurnal Bisnis dan Manajemen (JBM), 21(2), 110-121. doi:https://doi.org/10.23960/jbm.v21i2.4075
Mariri, G. A., Sjahruddin, H., & Dahrul, A. (2025). Apakah Konflik Fungsional dan Disfungsional dapat Memengaruhi Produktivitas Kerja Karyawan? RIGGS: Journal of Artificial Intelligence and Digital Business, 4(3), 6592-6600. doi:https://doi.org/10.31004/riggs.v4i3.2959
Mishra, A., Pradhan, A., & Bisht, O. (2018). The impact of trust on leadership during mergers and acquisitions: case studies from the Indian telecom sector. International Journal of Social Sciences, 4(2), 1035-1050. doi:https://doi.org/10.20319/pijss.2018.42.10351050
Park, J., Rahman, H. A., Suh, J., & Hussin, H. (2019). A study of integrative bargaining model with argumentation-based negotiation. Sustainability, 11(23), 6832. doi:https://doi.org/10.3390/su11236832
Puspita, D. A., Anitra, V., & Karhab, R. S. (2025). Pengaruh Komitmen Organisasi terhadap Kinerja Karyawan PT. Pelindo (Persero) Samarinda melalui Lingkungan Kerja sebagai Mediator. MAMEN: Jurnal Manajemen, 4(3), 343-357. doi:https://doi.org/10.55123/mamen.v4i3.5743
Robbins, S. P., & Judge, T. A. (2019). Organizational: Pearson.
Saliternik, M. (2016). Perpetuating Democratic Peace: Procedural Justice in Peace Negotiations. European journal of international law, 27(3), 617-642. doi:https://doi.org/10.1093/ejil/chw032
Sanyal, S., & Hisam, M. W. (2018). The impact of teamwork on work performance of employees: A study of faculty members in Dhofar University. IOSR Journal of Business and Management, 20(3), 15-22. doi:https://doi.org/10.18535/ijsrm/v6i3.em02
Sarala, R. M., Vaara, E., & Junni, P. (2019). Beyond merger syndrome and cultural differences: New avenues for research on the “human side” of global mergers and acquisitions (M&As). Journal of World Business, 54(4), 307-321. doi:https://doi.org/10.1016/j.jwb.2017.10.001
Sekarsari, H., & Utami, A. T. (2025). Pengaruh Motivasi terhadap Komitmen Organisasi pada Karyawan Pasca Merger PT. BSI Tbk. Jurnal Riset Psikologi, 5(1), 41-50. doi:https://doi.org/10.29313/jrp.v5i1.6766
Setiawan, N. S., & Hakim, A. K. (2022). Integrative Negotiation Strategy to Fulfill Consumer Rights at PT. Ebad Alrahman Tourism Juanda Sidoarjo. Munazzama: Journal of Islamic Management and Pilgrimage, 2(1), 1-17. doi:https://doi.org/10.21580/mz.v2i1.10714
Sofyan, I., & Pasaribu, L. H. (2025). Analisis Strategi Bisnis PT. Profesional Telekomunikasi Indonesia (Protelindo) Dalam Mempertahankan Pertumbuhan di Industri Menara Telekomunikasi. Jurnal Locus Penelitian Dan Pengabdian, 4(12), 11330-11342. doi:https://doi.org/10.58344/locus.v4i12.4587
Srinuan, C., & Srinuan, P. (2023). A review of recent merger and acquisitions in mobile telecommunications service industry: Substantial issues and implications for policy makers.
Supriyadi, T., Putri, A. A., Eldi, N. A., Fauziyyah, P., & Kristianti, Z. M. P. (2024). Konflik Dalam Organisasi. HUMANITIS: Jurnal Homaniora, Sosial dan Bisnis, 2(6), 561-566.
Trikusumaadi, S. K., & Dewi, N. (2025). Komitmen Karyawan pada Penggabungan Organisasi Perguruan Tinggi. Jurnal Penelitian Ekonomi Manajemen dan Bisnis, 4(1), 278-290. doi:https://doi.org/10.55606/jekombis.v4i1.4799
Yin, R. K. (2018). Case study research and applications (Vol. 6): Sage Thousand Oaks, CA.
Yulianti, P. (2016). Procedural justice, organizational trust, organizational identification dan pengaruhnya pada employee engagement. Jurnal Manajemen Teori dan Terapan, 9(3), 210-225. doi:https://doi.org/10.20473/jmtt.v9i3.3076
Published
2026-05-11
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