Job Performance dan Job Satisfaction Wartawan Sebagai Dampak Job Stress Di Masa Pandemi COVID-19
Abstract
This study aimed to analyze the effect of job stress on job performance and job satisfaction by mediating work engagement. This study uses Job Stress as the independent variable, Job Performance and Job Satisfaction as the dependent variables, and Work Engagement as the mediating variable. Data collection from 311 print and online media journalists in Jakarta. The data collection technique in this study used purposive sampling, and the research instrument used a questionnaire sent via Google Form. Data analysis using the Structural Equation Model (SEM) AMOS 22 method.
The results show a positive and significant effect of job stress on work engagement but negatively affects job performance and insignificant job satisfaction. Work engagement has a positive effect on job performance and job satisfaction. The results of this study are to maintain the effect of Job Stress on Job Performance and Job Satisfaction mediated by Work Engagement on journalists in Jakarta due to the implementation of the WFH policy as a result of the COVID-19 pandemic.
Abstrak
Tujuan penelitian ini adalah untuk menganalisis pengaruh job stress terhadap job performance dan job satisfaction dengan mediasi work engagement. Penelitian ini menggunakan Job Stress sebagai variabel bebas, Job Performance dan Job Satisfaction sebagai variabel terikat, dan Work Engagement sebagai variabel mediasi. Data dikumpulkan dari 311 responden yang merupakan wartawan di media cetak dan online yang bekerja di Jakarta. Teknik pengambilan data dalam penelitian ini menggunakan purposive sampling dan instrumen penelitian menggunakan kuesioner yang dikirimkan melalui Google Form. Analisis data dilakukan dengan metode Structural Equation Model (SEM) AMOS 22.
Hasil penelitian menunjukkan terdapat pengaruh positif dan signifikan job stress terhadap work engagement tetapi berpengaruh negative terhadap job performance dan tidak signifikan terhadap job satisfaction, terdapat pengaruh positif dan signifikan work engagement terhadap job performance. Work engagement berpengaruh posisit fan terhadap job satisfaction dan job satisfaction. Hasil penelitian ini yaitu untuk dapat mempertahankan pengaruh Job Stress terhadap Job Performance dan Job Satisfaction yang dimediasi Work Engagement pada wartawan di Jakarta akibat penerapan kebijakan WFH sebagai dampak pandemi COVID-19.
Kata Kunci: Job Stress, Job Performance, Job Satisfaction, Work Engagement
Downloads
References
Ahmad, S. (2020). Impact of Job Stress on Employee Job Performance : A Study of Developmental Sector of Chitral District International Journal of Social Science Archives Impact of Job Stress on Employee Job Performance : A Study of Developmental Sector of Chitral District. June 2019.
Alzyoud, A. (2019). Job Satisfaction and Work Engagement. VI(November 2018), 125–139.
Amin, M., Khattak, A. Z., & Khan, M. Z. (2018). Effects of Job Stress on Employee Engagement and Organizational Commitment: a Study on Employees of Emergency Rescue Service Rescue 1122 District Peshawar. City University Research Journal, 8(2), 200–208.
Angreni, D. D., & Ardana, I. K. (2020). The Effect of Work Motivation and Work Stress on Job Satisfaction with Emotional Intelligence as a Moderated Variables in SV. Pondok Antik. American Journal of Humanities and Social Sciences Research, 4(3), 418–424.
Bakker, A. B., & Demerouti, E. (2008). Towards a model of work engagement. Career Development International, 13(3), 209–223. https://doi.org/10.1108/13620430810870476
Bakker, A. B., Tims, M., & Derks, D. (2012). Proactive personality and job performance: The role of job crafting and work engagement. Human Relations, 65(10), 1359–1378. https://doi.org/10.1177/0018726712453471
Basit, A., & Hassan, Z. (2017). Impact of Job Stress on Employee Performance. International Journal of Accounting, Business & Management, 5(2), 13–33.
Bayona, J. A., Caballer, A., & Peiró, J. M. (2020). The relationship between knowledge characteristics’ fit and job satisfaction and job performance: The mediating role of work engagement. Sustainability (Switzerland), 12(6). https://doi.org/10.3390/su12062336
Chen, J. C., Silverthorne, C., & Hung, J. Y. (2006). Organization communication, job stress, organizational commitment, and job performance of accounting professionals in Taiwan and America. Leadership & Organization Development Journal, 27(4), 242–249. https://doi.org/10.1108/01437730610666000
Coetzee, M., & Villiers, M. De. (2010). Sources of job stress , work engagement and career orientations of employees in a South African fi nancial institution. Southern African Business Review, 14(1), 27–58.
Filliantoni, B., Hartono, S., & Sudarwati. (2019). Pengaruh Disiplin Kerja Dan Stres Kerja Terhadap Kinerja Karyawan Melalui Mediasi Kepuasan Kerja Pada Karyawan Indomobil Nissan-Datsun Solobaru ). Edunomika, 03(01), 119–130.
Fontes, L., Gonçalves, A., Gomes, A. R., & Simães, C. (2019). Stress and work engagement in health professionals. Studies in Systems, Decision and Control, 202(January), 553–561. https://doi.org/10.1007/978-3-030-14730-3_59
Gharib, M. N., Jamil, S. A., Ahmad, M., & Ghouse, S. (2016). The impact of job stress on job performance: A case study on academic staff at dhofar university. International Journal of Economic Research, 13(1), 21–33.
Ghosh, P., Jawahar, I. M., & Rai, A. (2020). Do men and women experience work engagement and job satisfaction to the same extent in collectivistic, patriarchal societies? International Journal of Manpower, 41(1), 52–67. https://doi.org/10.1108/IJM-11-2018-0378
Hafeez, S. (2018). Case Report The Impact of Job Stress on Performance of Employees : A Study of Social Security Hospital of District Okara & Sahiwal. Journal of Neuropsychology & Stress Management, 12(3), 4–12.
Herliani, V. T., & Sagala, E. J. (2021). Pengaruh Stres Kerja, Komitmen Organisasi Dan Work Engagement Terhadap Kinerja Karyawan Di Dinas Kebakaran Dan Penanggulangan Bencana Kota Bandung. EProceedings of Management, 7(3), 5613–5620.
Inamizu, N., & Makishima, M. (2018). Job performance explains work engagement: Curvilinear relations between the two. Annals of Business Administrative Science, 17(4), 159–169. https://doi.org/10.7880/abas.0180712a
Jackson, L. J. (2014). The work engagement and job performance relationship: Exploring the mediating effect of trait emotional intelligence. 1–60.
Jehangir, M., Kareem, N., Khan, A., Jan, M., & Soherwardi, S. (2011). Effects of job stress on job performance and job satisfaction. Interdisciplinary Journal of Contemporary Research in Business, 3(7), 453–465.
Koopmans, L., Bernaards, C., Hildebrandt, V., Van Buuren, S., Van Der Beek, A. J., & de Vet, H. C. w. (2012). Development of an individual work performance questionnaire. International Journal of Productivity and Performance Management, 62(1), 6–28. https://doi.org/10.1108/17410401311285273
Kristensen, T. S., Borritz, M., Villadsen, E., & Christensen, K. B. (2005). The Copenhagen Burnout Inventory: A new tool for the assessment of burnout. Work and Stress, 19(3), 192–207. https://doi.org/10.1080/02678370500297720
Latifa Hanim, M. (2016). Pengaruh Stres Kerja Terhadap Kepuasan Kerja Serta Dampaknya Pada Kinerja Karyawan Hull Construction Di Pt. Dok Dan Perkapalan Surabaya. Jurnal Ilmu Manajemen (JIM), 4(3), 1–10.
Martins, H., & Proença, M. T. (2014). Minnesota satisfaction questionnaire: psychometric properties and validation in a population of portuguese hospital workers. Investigação e Intervenção Em Recursos Humanos, 3. https://doi.org/10.26537/iirh.v0i3.1825
Motamedzade, M., Asghari, M., Basati, M., Safari, H., Afshari, M., & Abbassinia, M. (2019). The relationship between Work Engagement and Job Stress among Emergency Technicians of Markazi Province, Iran, in 2015. Iranian Journal of Health, Safety & Environment, 6(2), 1259–1266.
Moura, D., Orgambídez-Ramos, A., & Gonçalves, G. (2014). Role stress and work engagement as antecedents of job satisfaction: Results from Portugal. Europe’s Journal of Psychology, 10(2), 291–300. https://doi.org/10.5964/ejop.v10i2.714
Muala, I. Al. (2017). Job Stress in Journalism: Interaction between Organisational Support and Job Demands–Resources Model. Journal of Management and Sustainability, 7(4), 150. https://doi.org/10.5539/jms.v7n4p150
Najder, A., & Merecz-Kot, D. (2014). Stres zawodowy a ryzyko psychospołeczne w grupie dziennikarzy. Medycyna Pracy, 65(1), 85–97. https://doi.org/10.13075/mp.5893.2014.008
Naveed Jabbar, M., Riaz, A., Nawaz, M., Abbas Bhatti, G., & Choudhary, A. (2019). "Does optimism and work engagement matter to improve job Performance? An empirical study View project DOES OPTIMISM AND WORK ENGAGEMENT MATTER TO IMPROVE JOB PERFORMANCE? AN EMPIRICAL STUDY. International Journal of Information, Business and Management, 11(4).
Orgambídez-Ramos, A., Borrego-Alés, Y., & Mendoza-Sierra, I. (2014). Role stress and work engagement as antecedents of job satisfaction in Spanish workers. Journal of Industrial Engineering and Management, 7(1), 360–372. https://doi.org/10.3926/jiem.992
Paramarta, W. A., & Darmayanti, N. P. K. (2020). Employee Engagement Dan Stress Kerja Pengaruhnya Terhadap Kepuasan Kerja Dan Turnover Intention di Aman Villas Nusa Dua – Bali. Widya Manajemen, 2(1), 60–79. https://doi.org/10.32795/widyamanajemen.v2i1.550
Pollak, A., Chrupała-Pniak, M., Rudnicka, P., & Paliga, M. (2017). Work Engagement - A Systematic Review of Polish Research. Polish Psychological Bulletin, 48(2), 175–187. https://doi.org/10.1515/ppb-2017-0021
Rai, A., & Maheshwari, S. (2020). Exploring the mediating role of work engagement between the linkages of job characteristics with organizational engagement and job satisfaction. Management Research Review, 44(1), 133–157. https://doi.org/10.1108/MRR-10-2019-0442
Ramalho Luz, C. M. D., Luiz de Paula, S., & de Oliveira, L. M. B. (2018). Organizational commitment, job satisfaction and their possible influences on intent to turnover. Revista de Gestão, 25(1), 84–101. https://doi.org/10.1108/rege-12-2017-008
Ramos-Villagrasa, P. J., Barrada, J. R., Fernandez-del-Rio, E., & Koopmans, L. (2019). Assessing Job Performance Using Brief Self-report Scales : The Case of the. Journal of Work and Organizational Psychology, 35(3), 195–205.
Rizwan, M., Waseem, A., & Bukhari, S. A. (2014). Antecedents of Job Stress and its impact on Job Performance and Job Satisfaction. International Journal of Learning and Development, 4(2), 187–203. https://doi.org/10.5296/ijld.v4i2.6097
Ryu, K. (2020). The impact of organizational ethical climate on organizational commitment and job performance: An economic ethics analysis of Japanese-funded manufacturing enterprises in China. In The Impact of Organizational Ethical Climate on Organizational Commitment and Job Performance: An Economic Ethics Analysis of Japanese-funded Manufacturing Enterprises in China. https://doi.org/10.1007/978-981-15-2813-2
Salleh, J., Noor, N. M., Nabilah, A., Rafil, A., Hafizon, N., & Dealwis, C. (2020). The Relationship Between Employees ’ Job Stress and Job Performance : a Case Study At Pejabat Residen Bahagian Samarahan , Sarawak. March, 59–69.
Schaufeli, W. B. (2012). Work Engagement. What Do We Know and Where Do We Go? Romanian Journal of Applied Psychology, 14(1), 3–10.
Schaufeli, W. B., Bakker, A. B., & Salanova, M. (2006). The measurement of work engagement with a short questionnaire: A cross-national study. Educational and Psychological Measurement, 66(4), 701–716. https://doi.org/10.1177/0013164405282471
Singh, M. M., Amiril, M., & Sabbarwal, S. (2019). Role of Job Stress on Job Satisfaction. International Journal of Management Studies, VI(4), 57. https://doi.org/10.18843/ijms/v6i4/08
Suryanthini, P. M. (2020). The Influence of Job Stress and Employee Engagement to Organizational Commitment and Employee Performance (Study on PT. Biseka Denpasar). International Journal of Contemporary Research and Review, 11(08), 21836–21845. https://doi.org/10.15520/ijcrr.v11i08.833
Vandiya, V., & Etikariena, A. (2018). Stres Kerja dan Keterikatan Kerja pada Karyawan Swasta: Peran Mediasi Kesejahteraan di Tempat Kerja. Journal Psikogenesis, 6(1), 19–34. https://doi.org/10.24854/jps.v6i1.648
Viswesvaran, C., & Ones, D. S. (2000). Perspectives on Models of Job Performance. International Journal of Selection and Assessment, 8(4), 216–226. https://doi.org/10.1111/1468-2389.00151
Wang, C.-H., & Chen, H.-T. (2020). Relationships among workplace incivility, work engagement and job performance. Journal of Hospitality and Tourism Insights, 3(4), 415–429. https://doi.org/10.1108/jhti-09-2019-0105
Whitman, D. S., Van Rooy, D. L., & Viswesvaran, C. (2010). Satisfaction, citizenship behaviors, and performance in work units: A meta-analysis of collective construct relations. Personnel Psychology, 63(1), 41–81. https://doi.org/10.1111/j.1744-6570.2009.01162.x
Yalabik, Z. Y., Rayton, B. A., & Rapti, A. (2017). Facets of job satisfaction and work engagement. Evidence-Based HRM, 5(3), 248–265. https://doi.org/10.1108/EBHRM-08-2015-0036
Yongxing, G., Hongfei, D., Baoguo, X., & Lei, M. (2017). Work engagement and job performance: The moderating role of perceived organizational support. Anales de Psicologia, 33(3), 708–713. https://doi.org/10.6018/analesps.33.3.238571
This work is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License.
Jurnal Bisnis dan Manajemen (JBM) allows readers to read, download, copy, distribute, print, search, or link to the full texts of its articles and allow readers to use them for any other lawful purpose. The journal allows the author(s) to hold the copyright without restrictions. Finally, the journal allows the author(s) to retain publishing rights without restrictions.
Authors are allowed to archive their submitted article in an open access repository, and the final published article in an open access repository with an acknowledgment of its initial publication in this journal